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Support



Information

All our Web Applications are Java based and therefore, in order to be able to use them, a Java plug-in is required (JRE 1.5.0 or later – for Windows platforms we recommend Java Standard Edition 6). You can check that you have the recommended Java version installed at http://java.com/en/download/installed.jsp.

In case you want to install the latest Java plug-in or update your current Java version, please visit http://java.com/en/download/manual.jsp

If you still have problems in loading one of our web applications please check the FAQ section below.

If you can not find what you are looking in this section, please do not hesitate to contact us. We will then do our best to answer your question. In this section you will find the most Frequently Asked Questions (FAQ) regarding our products. Use the "Product" box in order to switch between the product FAQs.


Search Support
Keyword
Category
Product
Support
FAQ Is there a mobile app linked to NetStation?
Yes. The grobfilm mobile app grobfilm Forex, Stocks & News is available.
18 apr 2016 - NetStation(FAQ)

FAQ Can I trade stocks or gold in NetStation?
At the moment, CFDs on stock indicies are available for trading with our supported brokers.
18 apr 2016 - NetStation(FAQ)

FAQ Can I trade an MT4 account in NetStation?
No, not at the moment.
18 apr 2016 - NetStation(FAQ)

FAQ Where are the prices coming from?
NetStation displays the grobfilm tradable interbank FX feed.
18 apr 2016 - NetStation(FAQ)

FAQ Can I trade live in NetStation?
Yes, you can trade live with our supported brokers.
18 apr 2016 - NetStation(FAQ)

FAQ Google Chrome version 42.0.2311.90 m or higher issue
If you are using Google Chrome version 42.0.2311.90 m or higher and the java application does not run in your browser
16 apr 2015 - QuoteList(FAQ)

FAQ My demo trading account shows "Available for trading" 0.00. What should I do?
A firewall is blocking the outgoing connections to the trading server.
16 jul 2013 - NetStation(FAQ)

FAQ I have forgotten my password. What should I do?
This how-to describes how to retrieve a temporary password
20 jan 2013 - QuoteList(FAQ)

FAQ I don't receive the Alerts registration confirmation message e-mail
I don't receive the Alerts registration confirmation message e-mail
12 dec 2010 - QuoteList(FAQ)

FAQ grobfilm Applets webpage integration - Google Chrome
grobfilm Applets webpage integration - Google Chrome
12 dec 2010 - QuoteList(FAQ)

FAQ Why don't I receive alert notifications?
Why don't I receive alert notifications?
10 okt 2010 - ChartStation(FAQ)

FAQ How to uninstall older java version on Windows
How to uninstall older java version on Windows
09 sep 2009 - QuoteList(FAQ)

FAQ Cannot change time scale
This behavior is usually caused by proxy servers.
11 nov 2008 - NetStation(FAQ)

FAQ I am trying to view a Java Applet but nothing happens. I know that my web browser is Java enabled. What could this be?
In case your are using Windows Vista, a newer Java Runtime Environment is required.
31 aug 2008 - QuoteList(FAQ)

FAQ When I try to view a Java Applet I only see a box with a red X in the corner. Why is this happening?
There are four possible reasons for this result
01 aug 2008 - QuoteList(FAQ)

Find a Top Broker

Top Charts

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Global
Forex
25122.00
38
0.15%
2730.23
6.31
0.23%
6622.90
25.7
0.39%
15919.40
801.2
5.30%
13301.05
138.14
1.05%
23742.50
104
0.44%
3391.75
6.04
0.18%
7702.80
11.6
0.15%
30744.00
60
0.20%
6134.00
29.2
0.48%
10558.85
54.05
0.51%
1319.80
-1.02
-0.08%
67.64
-0.32
-0.47%
1.20378
-0.0028
-0.23%
113.116
0.318
0.28%
1.35641
0.0013
0.10%
0.78539
-0.0009
-0.12%
1.23933
-0.0097
-0.78%
136.17800
0.063
0.05%
0.88743
-0.0028
-0.32%
153.43100
0.567
0.37%
0.97643
0.002
0.20%
1.17549
-0.0004
-0.04%
0.71705
0.0016
0.22%
91.98400
0.119
0.13%
Top Gainers
Name
Last
+/-
%
3.20
2.03
173.47%
3.73
1.71
84.65%
40.73
17.05
72.00%
4.02
1.63
68.20%
1.14
0.44
62.86%
1.08
0.23
26.66%
2.95
0.56
23.50%
1.23
0.24
24.20%
11.30
2.10
22.83%
3.45
0.45
15.00%
Top Losers
Name
Last
+/-
%
0.40
-1.62
-80.20%
0.20
-0.08
-28.32%
6.93
-2.41
-25.80%
3.22
-1.11
-25.64%
7.05
-1.96
-21.75%
13.75
-3.58
-20.66%
0.40
-0.10
-20.00%
6.10
-1.40
-18.73%
0.32
-0.07
-17.54%
26.11
-5.30
-16.87%
grobfilm does not guarantee the accuracy of data contained on this website, nor do we guarantee that data is real-time. Data on this website may be provided from OTC market sources and market makers, and not necessarily from exchanges. The provided price data is indicative and may not be appropriate for trading or decision making purposes. grobfilm does not assume any responsibility for any losses incurred from the use of the provided data.
grobfilm does not endorse or promote any broker or financial service. grobfilm is a pure technology provider offering its software with broker integration. Any user of grobfilm software must be an existing client of one of our supported brokers. grobfilm showcases grobfilm technology for the purpose of demonstrating it towards brokers and other institutions looking to white label the technology on a software subscription contract. No financial services are offered, promoted or recommended. grobfilm is compensated as a technology provider by its institutional clients including its integrated brokers. It is the sole responsibility of any recipient employing or requesting an offering to comply with all applicable legislation or regulation affecting it.

Persons or entities including approved brokers not belonging to the grobfilm Group may advertise on the grobfilm and its Group’s websites, through links, banners or otherwise. We have not taken any steps to verify the accuracy, quality or reliability of any products, information or services provided by third parties that have links on our website. We accordingly provide no warranties with regard to and disclaim responsibility for any such products, information or services and exclude all liability in this regard to the fullest extent permitted by relevant laws and regulations. If a user of the grobfilm Group’s websites decides to act upon any such advertising, such user does so entirely at its own risk.

grobfilm’s website may be accessed worldwide. The Information provided on its website is however only intended for use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. None of the offerings services referred to on this website are available to recipients residing in countries where the provision of such offerings would constitute a violation of mandatory applicable legislation or regulations. It is the sole responsibility of any recipient employing or requesting an offering to comply with all applicable legislation or regulation.

HIGH RISK INVESTMENT WARNING:
End-users of the grobfilm software that make use of the trading integration features as direct clients of integrated brokers, should be aware of the level of risk carried by trading in financial markets. Trading foreign exchange and or other financial instruments on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or more of your initial investment, and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with trading, and seek advice from your broker and or an independent financial advisor if you have any doubts. Anyone opening a live trading account needs to adhere to the laws of their local country as such laws may differ from country to country.
grobfilm expressly disclaims any liability for any lost principal or profits which without limitation may arise directly or indirectly from the use of or reliance on information on our website or the use of our software with broker integration.